AI in action: Designing a housekeeping app with AI-enhanced process
This project focuses on designing a housekeeping management app for a Swiss company – HTS (a PMS for Swiss hotels), aiming to improve coordination between cleaners, maintenance staff, and inspectors.
Throughout the process, I used AI tools to enhance research, ideation, and design execution, exploring how artificial intelligence can support and accelerate the UX design workflow.
Tools: Figma Make
Content
Problem
Housekeeping and maintenance staff in hotels often lack a dedicated digital tool to manage their daily tasks efficiently.
Staff and managers mostly communicate via messaging apps or paper checklists, which leads to missed updates.
Responsibilities, task ownership, and coordination are unclear, increasing confusion.
Time-consuming and repetitive administrative work reduces operational efficiency.
Solution
To address these challenges, I designed a mobile application that:
Centralizes housekeeping and maintenance workflows.
Helps cleaners receive, update, and track tasks in real time.
Allows managers to assign work easily and monitor progress.
Improves communication and reduces missed requests.
Provides a clear workflow for hotel teams.
Competitor Analysis
Compared:
RoomRaccoon PMS
FacilityBot
Hotelkit
Evaluation criteria included:
Task management
Real-time communication
Maintenance requests
Inspection support
Multi-language support
Integration with PMS
Mobile accessibility
In-Depth Interviews
Cleaner:
"Sometimes we start a room without knowing if maintenance has already fixed the issue — it wastes time and causes confusion."
Maintenance Staff:
"We usually get repair requests verbally or on paper. By the time we reach the room, we're missing details or photos of the problem."
Reception / Front Desk:
"Guests sometimes report room issues to us, but it takes too long to pass them along to housekeeping or maintenance."
Hypotheses
Problem
Cleaners and maintenance staff are assigned tasks verbally or through messaging apps.
Solution
Create a task reporting system with priorities and room numbers.
Problem
Housekeeping and maintenance tasks are not well coordinated.
Solution
Design daily task lists with room information, photos, and status tracking.
Problem
Supervisors don't have real-time visibility into task progress.
Solution
Provide live status updates and a shared dashboard.
Problem
Communication between departments is fragmented.
Solution
Integrate an in-app comment system and maintenance notes.
Problem
Room readiness is sometimes delayed because updates are not shared immediately.
Solution
Introduce task sequencing and notifications to streamline coordination between teams.
AI in action: Designing a housekeeping app with AI-enhanced process
This project focuses on designing a housekeeping management app for a Swiss company – HTS (a PMS for Swiss hotels), aiming to improve coordination between cleaners, maintenance staff, and inspectors.
Throughout the process, I used AI tools to enhance research, ideation, and design execution, exploring how artificial intelligence can support and accelerate the UX design workflow.
Tools: Figma Make
Content
Problem
Housekeeping and maintenance staff in hotels often lack a dedicated digital tool to manage their daily tasks efficiently.
Staff and managers mostly communicate via messaging apps or paper checklists, which leads to missed updates.
Responsibilities, task ownership, and coordination are unclear, increasing confusion.
Time-consuming and repetitive administrative work reduces operational efficiency.
Solution
To address these challenges, I designed a mobile application that:
Centralizes housekeeping and maintenance workflows.
Helps cleaners receive, update, and track tasks in real time.
Allows managers to assign work easily and monitor progress.
Improves communication and reduces missed requests.
Provides a clear workflow for hotel teams.
Competitor Analysis
Compared:
RoomRaccoon PMS
FacilityBot
Hotelkit
Evaluation criteria included:
Task management
Real-time communication
Maintenance requests
Inspection support
Multi-language support
Integration with PMS
Mobile accessibility
In-Depth Interviews
Cleaner:
"Sometimes we start a room without knowing if maintenance has already fixed the issue — it wastes time and causes confusion."
Maintenance Staff:
"We usually get repair requests verbally or on paper. By the time we reach the room, we're missing details or photos of the problem."
Reception / Front Desk:
"Guests sometimes report room issues to us, but it takes too long to pass them along to housekeeping or maintenance."
Hypotheses
Problem
Cleaners and maintenance staff are assigned tasks verbally or through messaging apps.
Solution
Create a task reporting system with priorities and room numbers.
Problem
Housekeeping and maintenance tasks are not well coordinated.
Solution
Design daily task lists with room information, photos, and status tracking.
Problem
Supervisors don't have real-time visibility into task progress.
Solution
Provide live status updates and a shared dashboard.
Problem
Communication between departments is fragmented.
Solution
Integrate an in-app comment system and maintenance notes.
Problem
Room readiness is sometimes delayed because updates are not shared immediately.
Solution
Introduce task sequencing and notifications to streamline coordination between teams.
AI in action: Designing a housekeeping app with AI-enhanced process
This project focuses on designing a housekeeping management app for a Swiss company – HTS (a PMS for Swiss hotels), aiming to improve coordination between cleaners, maintenance staff, and inspectors.
Throughout the process, I used AI tools to enhance research, ideation, and design execution, exploring how artificial intelligence can support and accelerate the UX design workflow.
Tools: Figma Make
Content
Problem
Housekeeping and maintenance staff in hotels often lack a dedicated digital tool to manage their daily tasks efficiently.
Staff and managers mostly communicate via messaging apps or paper checklists, which leads to missed updates.
Responsibilities, task ownership, and coordination are unclear, increasing confusion.
Time-consuming and repetitive administrative work reduces operational efficiency.
Solution
To address these challenges, I designed a mobile application that:
Centralizes housekeeping and maintenance workflows.
Helps cleaners receive, update, and track tasks in real time.
Allows managers to assign work easily and monitor progress.
Improves communication and reduces missed requests.
Provides a clear workflow for hotel teams.
Competitor Analysis
Compared:
RoomRaccoon PMS
FacilityBot
Hotelkit
Evaluation criteria included:
Task management
Real-time communication
Maintenance requests
Inspection support
Multi-language support
Integration with PMS
Mobile accessibility
In-Depth Interviews
Cleaner:
"Sometimes we start a room without knowing if maintenance has already fixed the issue — it wastes time and causes confusion."
Maintenance Staff:
"We usually get repair requests verbally or on paper. By the time we reach the room, we're missing details or photos of the problem."
Reception / Front Desk:
"Guests sometimes report room issues to us, but it takes too long to pass them along to housekeeping or maintenance."
Hypotheses
Problem
Cleaners and maintenance staff are assigned tasks verbally or through messaging apps.
Solution
Create a task reporting system with priorities and room numbers.
Problem
Housekeeping and maintenance tasks are not well coordinated.
Solution
Design daily task lists with room information, photos, and status tracking.
Problem
Supervisors don't have real-time visibility into task progress.
Solution
Provide live status updates and a shared dashboard.
Problem
Communication between departments is fragmented.
Solution
Integrate an in-app comment system and maintenance notes.
Problem
Room readiness is sometimes delayed because updates are not shared immediately.
Solution
Introduce task sequencing and notifications to streamline coordination between teams.
AI in action: Designing a housekeeping app with AI-enhanced process
This project focuses on designing a housekeeping management app for a Swiss company – HTS (a PMS for Swiss hotels), aiming to improve coordination between cleaners, maintenance staff, and inspectors.
Throughout the process, I used AI tools to enhance research, ideation, and design execution, exploring how artificial intelligence can support and accelerate the UX design workflow.
Tools: Figma Make
Content
Problem
Housekeeping and maintenance staff in hotels often lack a dedicated digital tool to manage their daily tasks efficiently.
Staff and managers mostly communicate via messaging apps or paper checklists, which leads to missed updates.
Responsibilities, task ownership, and coordination are unclear, increasing confusion.
Time-consuming and repetitive administrative work reduces operational efficiency.
Solution
To address these challenges, I designed a mobile application that:
Centralizes housekeeping and maintenance workflows.
Helps cleaners receive, update, and track tasks in real time.
Allows managers to assign work easily and monitor progress.
Improves communication and reduces missed requests.
Provides a clear workflow for hotel teams.
Competitor Analysis
Compared:
RoomRaccoon PMS
FacilityBot
Hotelkit
Evaluation criteria included:
Task management
Real-time communication
Maintenance requests
Inspection support
Multi-language support
Integration with PMS
Mobile accessibility
In-Depth Interviews
Cleaner:
"Sometimes we start a room without knowing if maintenance has already fixed the issue — it wastes time and causes confusion."
Maintenance Staff:
"We usually get repair requests verbally or on paper. By the time we reach the room, we're missing details or photos of the problem."
Reception / Front Desk:
"Guests sometimes report room issues to us, but it takes too long to pass them along to housekeeping or maintenance."
Hypotheses
Problem
Cleaners and maintenance staff are assigned tasks verbally or through messaging apps.
Solution
Create a task reporting system with priorities and room numbers.
Problem
Housekeeping and maintenance tasks are not well coordinated.
Solution
Design daily task lists with room information, photos, and status tracking.
Problem
Supervisors don't have real-time visibility into task progress.
Solution
Provide live status updates and a shared dashboard.
Problem
Communication between departments is fragmented.
Solution
Integrate an in-app comment system and maintenance notes.
Problem
Room readiness is sometimes delayed because updates are not shared immediately.
Solution
Introduce task sequencing and notifications to streamline coordination between teams.